First of all, apologies for the title.
However, I have not been helped at all. Here's the story.
My account resets on the 2nd of the month. Unlimited calls and texts and 5GB of data.
Today I have just received notification that I have used all of my data. I cannot belive that this is true. Considering I have been connected to my home WiFi for 4 of the 7 days since reset, I don't think I've used 5GB.
I used approx 4.3GB during the whole of the previous month's billing cycle. Going through the breakdown of the data used on specific days in my bill.
So I phoned up customer service to query this. I was told was that according to the systems I had used all of my allowance. I asked if they could please access this month's bill to date and forward the breakdown of days so far. For some reason this cannot be done. Why?
I was then told to refer to the MyO2 app. This is no use. It's showing I have no data. That is all it is showing me. I was told to use my phone and check that way. Unfortunately I do not reset my phones statistics each billing cycle so I won't have an accurate reading. Something in which I think I'm going to have to do in the future.
I then decided to check with the website and was found the below information.
So with no help and being told I can't see my bill until the 2nd of February, I am left with no data despite being told I have 4.12GB available on the website. I have attached a screenshot below. 4.12GB seems like a much more reasonable number to have left over after this first week. Being told one thing by customer services and another by the website is very annoying.
I don't download songs/movies/photos using my phone. I seldomly stream videos or music or photos outwith my WiFi network at home. All my phones is used for is checking a few tweets and emails outwith the house.
All I ask is why isn't this information (the bill currently in cycle) available to me so I can investigate further and make sure an app isn't exhausting my data without my knowledge. The lack of cooperation from the customer services department is abysmal.
With my contract renewal coming up in September of this year, it doesn't look too favourably towards me renewing with O2. I will most definitely be looking to take my business elsewhere.
- 151649 Posts
- 649 Topics
- 28840 Solutions
From your words I'm guessing you have an iPhone?
I've just seen your screenshot 
My daughter also allegedly used all her allowance after turning her data on for 30 seconds!!
I moved my account to EE as I got the same response as you from CS about it.
- 95547 Posts
- 612 Topics
- 7137 Solutions
Until Appler recognise they have a fundermental problem there is always going to be an issue with data usage....
- 127357 Posts
- 834 Topics
- 7586 Solutions
@MI5 wrote:From your words I'm guessing you have an iPhone?
I've just seen your screenshot
My daughter also allegedly used all her allowance after turning her data on for 30 seconds!!
I moved my account to EE as I got the same response as you from CS about it.
Didn't you also get her a different phone @MI5 ? Apologies if this isn't the case...I lose track..:smileywink:
- 151649 Posts
- 649 Topics
- 28840 Solutions
- 127357 Posts
- 834 Topics
- 7586 Solutions
@MI5 wrote:
Yeah she has a Lumia now but still has the iPhone too with a giffgaff sim in it.
Two phones??...Following in her dads footsteps already I see....
- 151649 Posts
- 649 Topics
- 28840 Solutions
One for "school" and one for "home" 
- 127357 Posts
- 834 Topics
- 7586 Solutions
@MI5 wrote:One for "school" and one for "home"
I have no idea why you are showing you are astounded....l
Parents lead by example 
