Credit not appearing on my account

[Bradley93]

I should have £405 credit on my account but I cannot see anything showing on the app or my o2 section 

[MI5 · Accepted solution]

@Bradley93 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[madasaf1sh]

@Bradley93 

It will only show when your bills are generated, it doesn't show anywhere in myo2, and never has done.