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Hi @Thre
Are you sure you are on a pay monthly contract? It sounds to me more like you are on a PAYG.
Have you checked your details in MyO2 http://www.o2.co.uk/myo2?
Subject to the information in MyO2, you may then need to speak to Customer Services http://www.o2.co.uk/contactus. Best time to contact them is between 8:00-8:30.
Please let us know if we can provide further help and welcome to the forum.
Are you sure you are on a pay monthly contract? It sounds to me more like you are on a PAYG.
Have you checked your details in MyO2 http://www.o2.co.uk/myo2?
Subject to the information in MyO2, you may then need to speak to Customer Services http://www.o2.co.uk/contactus. Best time to contact them is between 8:00-8:30.
Please let us know if we can provide further help and welcome to the forum.
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Welcome to the forum @Thre 
How are you getting on with this, did the replies above answer your question or are you still stuck?
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