Credit file referrals

[Notification2]

Hi, I placed an order back in June to which it was accepted online then 2 days later I received an email stating there had been an issue and to email Credit file referrals. I done as the email said and since June 16th I've had no reply, I called in and was told that the email address had been discontinued & was then transferred to someone else who apparently submitted a form for them to contact me. It's now been a month to which I've still had no reply, is there a way to actually have a discussion with them?

[MI5 · Accepted solution]

@Notification2 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Notification2]

Thank you, appreciated. The one I had was @o2.com

[MI5]

Best of luck

[Notification2]

Yeah pointless, they don't reply on that one either lol; got an average-ish credit score and can't even take out a Sim with O2 either, but Virgin will happily trust me with 2x Unlimited Data sims and their Ultimate Oomph package. I'm lost with the process.