on 04-08-2010 21:45
on 04-08-2010 21:50
on 04-08-2010 21:59
It's just annoying because I topped up a few days before I needed too so in theory shouldn't it have just carried on and have no break in services?
on 05-08-2010 11:59
on 05-08-2010 14:33
Its the one you have to top up by to get your free allowance or the one on which the cost of your simplicity tariff is deducted.
Its explained in the litte book of instructions you get, on the O2 website and also in the messages O2 send you.
You can also see it by logging into My O2 on the O2 website. By using My O2 on O2 Active or by pending the word Balance to 20202. So its hardly hidden.
on 10-08-2010 14:31
(to see what anniversary means, see: http://dictionary.reference.com/browse/anniversary)
It bugs me that o2 are using such poorly thought out language - no wonder customers are complaining to the press and the regulator about the PAYG issues
on 10-08-2010 14:50
What is my Anniversary date?
Your anniversary date relates to your tariff and any Bolt Ons you may have. It is the date every month when your tariff allowances restart (depending on your top ups) and it is also the date that any Bolt Ons are renewed (depending on whether you have enough credit for the monthly payment from your call time credit).
If you want to keep the same anniversary date for your tariff, you need to top-up your account with a minimum of £10 each month before your anniversary date. You will receive a text message reminding you to top up. If you top-up after your anniversary date, then your anniversary date will change to the date you topped up.
Similarly for your Bolt Ons. If you have not got enough Calltime credit on your Anniversary date, then when you next top up, the payment for your Bolt On will be taken and your Bolt On will restart on that day. This will become your new Anniversary date.
You can send a SMS with the word "balance" to 20202, or call 4444 free and select option 2,2 to find out your anniversary dates. You will be told your remaining tariff free allowance and/or Bolt On balance (depending on what you have on your account) and the date when these will expire – your anniversay date.
Tariff and Bolt On anniversary dates will be different dates in the month depending on when you set up your tariff or any Bolt Ons you have.
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