Credit check

Anonymous · ‎13-02-2017

Hello,

I applied for a pay monthly iPhone later on today. I received various emails, including one which said my order was being processed. Then one that told me my hand set would be delivered tomorrow between 8am - 10pm.

I'm confused as to whether this means my application has been accepted, did I pass the credit check

MI5 · ‎13-02-2017

Yes, if you have had the emails.
Check your MyO2 for order status and your emails later for the dispatch email with tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2017

My o2 account says I have no services with them😕

MI5 · ‎13-02-2017

It should update over the course of the evening.
If you want, you can call CS to check it's going through http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-02-2017

Have a look at my post from last week when I upgraded online to give you an idea of times.
Yours might take a little longer as it's a new account though https://community.o2.co.uk/t5/Discussions-Feedback/The-Upgrade-Dilema/m-p/1037940#U1037940

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisymon · ‎14-02-2017

bit of an issue about this one. I had this issue few years ago. I got confirmation of delivery and even a delivery time so thought my application went through and passed the credit check. I even booked that day of work to take delivery. Nothing came. Called provider who then informed me that they never sent as I didnt get my application approved. And the delivery email is a automated process everyone gets just so get it booked in for next day delivery as this is the longer process. It did state in small print that it was subject to being approved

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎14-02-2017

AS advised, a quick call to CS will confirm.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-02-2017

@MI5 wrote:
AS advised, a quick call to CS will confirm.

Indeed..which we hope @Anonymous has already done by now...

Veritas Numquam Perit

MI5 · ‎14-02-2017

If it went as well as my order they will have the phone by now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-02-2017

@Anonymous Please do give us an update on your phone delivery!

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