Credit check

[Rat]

I applied for a contract Saturday evening and received legal documents; I contacted O2 yesterday for an update and they confirmed that it was all go through the credit check procedure I was just wondering is if this is normal as it’s almost been a week

[jonsie]

You should have heard by now @Rat 

Did you open the links in the email which would have comfirmed as a digital signature?

Call them to check

Guide: Coronavirus Community Help and Support 

[madasaf1sh]

@Rat

Credit Referrals can take upto a week to go through the process depending on the checks they are doing.

Also please bear in mind this process doesnt guarantee acceptance im afraid to say.

I will tag @Anonymous to see if he can shed any more light on this for you.

[Rat]

I opened four emails. SECC, CCA and key information, those three had files attached and then I received the t&c's with a link which I opened  

[Rat]

Also I received link to open my O2 account but when I log in there’s nothing showing

[Anonymous]

@madasaf1sh  thanks for the tag.

@Rat The timescales given are correct and they will reply it's just a case of when, o2 referrals are a specialist team and other departments do not have the ability to check into them directly, If after the 7 working has expired then let us know via customer care then we can send a form off to them for you, but this should'nt be needed. 

[Rat]

If I haven’t had contact by Sunday I will let you know, Thank you for help! 😊

[madasaf1sh]

@Rat

Its 7 working days Which means it will be Tuesday as the weekend aren't classed as working days

[Rat · Accepted solution]

I received order confirmation this morning 6am, Upfront payment is no longer pending and has now been taken. Unfortunately, the phone is out of stock so it’s now just another waiting game