Solved: Credit check problems

Kalieghlou · ‎07-06-2023

Hi,

I applied for a new tablet on a pay monthly contract a week ago, but the credit check still hasn't happened and I haven't received any emails since, even in my spam folder.

Every time I talk to o2, they tell me that it'll take another 24 hours, but still nothing.

Anyone else had this?

Thanks in advance!

MI5 · ‎07-06-2023

@Kalieghlou

Contact the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-06-2023

@Kalieghlou

Contact the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kalieghlou · ‎09-06-2023

Thank you, I've emailed them now!

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