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Credit check error

Paulo1
Level 1: Joiner
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Hello guys I've try to buy samsung Galaxy s10 but saying can't continue with this card but the money from my card came out 3 times . Do I have to contact o2 ? I've cancel the order because is saying fail . But they took from my bank 30 pounds 3 times.
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MI5
Level 94: Supreme
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@Paulo1 

Yes contact customer services in the morning Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151397 Posts
  • 648 Topics
  • 28833 Solutions
Registered:

@Paulo1 

Yes contact customer services in the morning Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Marjo
Former Staff
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Hi @Paulo1 ,

As it's been a few days since you posted, I just wanted to check how you're getting on with this and if you managed to get in contact with customer service ok in the end?

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