Credit Report Dispute

[ShelNap84]

I was wondering if anyone knows roughly how long it takes to hear back from the Amendment Team?

I am disputing a default that has been put on my account in December 2021 (which I was never advised of). This has affected my credit score significantly and I am in the process of applying for a mortgage.

I first raised it with customer services on 21st December who raised it and I have since called and sent emails but have had no response.

Grateful for any help. 

[madasaf1sh · Accepted solution]

@ShelNap84 

o2 dont just put defaults on an account, they will have emailed, written and texted you about a delinquent account and payments

You are best lodging a dispute via the CRA's and let them take the strain. 

It can take a while, whilst they investigate and decide if it is a default or not, and they may not decide to remove it