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Credit Report Dispute

ShelNap84
Level 1: Joiner
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Registered:

I was wondering if anyone knows roughly how long it takes to hear back from the Amendment Team?

I am disputing a default that has been put on my account in December 2021 (which I was never advised of). This has affected my credit score significantly and I am in the process of applying for a mortgage.

I first raised it with customer services on 21st December who raised it and I have since called and sent emails but have had no response.

 

Grateful for any help. 

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madasaf1sh
Level 66: Unequalled
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Registered:

@ShelNap84 

 

o2 dont just put defaults on an account, they will have emailed, written and texted you about a delinquent account and payments


You are best lodging a dispute via the CRA's and let them take the strain. 

It can take a while, whilst they investigate and decide if it is a default or not, and they may not decide to remove it 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5444 Posts
  • 32 Topics
  • 1724 Solutions
Registered:

@ShelNap84 

 

o2 dont just put defaults on an account, they will have emailed, written and texted you about a delinquent account and payments


You are best lodging a dispute via the CRA's and let them take the strain. 

It can take a while, whilst they investigate and decide if it is a default or not, and they may not decide to remove it 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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