Credit Referrals

[Anonymous]

Hi, I’ve been emailing the credit referrals team now for a few weeks and still pending a response. I’ve called a few times and the staff have been very helpful and said o2 will get the issue corrected for me however I am passed back to the credit ref team email who I have had no response from. There was an error on my credit file from over 6 years ago which I didn’t correct at the time, now I am applying for a mortgage the mortgage provider are questioning this flagging on my report. It is quite urgent I have 48 hours to give them documentation.
Please can you give me a contact number or get someone to respond to me?
Thanks very much!

[kios1515]

I make my order and have been given 4 days to call and confirm my order, but I do not understand, you have refused my order, for no reason.Reason for which I would like to have an answer from you.

[Cleoriff]

@kios1515

This isn't customer services you are talking to, it's  a community forum.

You need to ring customer services and ask them what's going on with your order.

https://www.o2.co.uk/contactus

[Angry85]

https://www.ombudsman-services.org/sectors/communications
I have the same problem, but I realised that O2 may never respond. So I checked for the onbudsman covering this sector. When I have contacted onbudsman before it usually gets a response but they stress to follow the process and gather any evidence necessary. I hope this helps.

[jonsie]

Yes, unfortunately there is no instant fix for this. Customers need to follow the O2 process for wrongly having a default placed on their credit file. Let's not forget though, in many instances, the default for a trifling amount has been correctly applied just as it has to be by a responsible company when people cancel a direct debit too soon.

[Matthew9692]

Hi @Martin I need some help I'm trying to take a nuther order out and this has come up with a credit referral I have emailed the team and I have had no response back plz help me thanks

[Cleoriff]

@Matthew9692 

I think you meant to mention @Martin-O2 one of our community managers?

[Matthew9692]

Ye

[Cleoriff]

He will be back here on Monday morning...

[Matthew9692]

K

[jonsie]

Man of few words...and letters