Credit Referral

[MW29]

Hi,

A week ago I had a sim only contract declined online. I am unsure why as I can’t think of anything that would stop me being accepted for this. I have emailed the credit referrals team but have had no response. How can I escalate this? I need to know what the situation is and really need to sort out my phone contract. 

Thanks! 

[Bambino · Accepted solution]

@MW29 I believe it can take 10 days or more for the credit referrals team to respond, and that probably means 10 working days. Below are all the methods of contact we have:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

You can also reach O2 via social media to see if they can answer your query:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)