Credit Declined

[Kets]

I ported 2 sims overfrom Virgin mobile but trying to port another 2 i keep gettinga credit declined.

My Experian report shows all is fine and no issues.

I contacted Credit Referal team and they told me to wait till 24th March and try again. I tried on the 25th and still get a declined. I have tried contacting them via the secure messaging portal but they are not very responsive.

Please can this be resolved asap else I will be porting my numbers back to Virgin mobile and cancelling off my current o2 contracts and dont expect to be penalised for early termination.

[TallTrees]

Hi there @Kets 

We are a customer based Community.  We don't have access to anyone's accounts etc.

Sorry to hear your difficulties but you would really need to get answers (if any) from o2.

You can contact them through social media if it suits 

They are on Facebook Twitter and Instagram  best wishes TallTrees 

[MI5 · Accepted solution]

@Kets 

The issue will be affordability checks.

O2 may consider 4 accounts too many for you unless you have been with them for a while.

Credit scores have nothing at all to do with it.

You can only cancel without penalty if under 14 days of taking the contracts.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Social media contacts  Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Kets]

bit crap that i just cant port from vm to o2 all my sims seeing as now they have merged