Credit Check

[Kayla4]

My account is showing this but am abit confused does this mean I passed checks and will be accepted for the contract phone i’ve ordered 

‘Your order has passed credit check and payment has been reserved’ 

Thanks. 

[MI5]

@Kayla4 

No, it means they are still checking.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

[Kayla4]

It’s so confusing! I have spoken to the sales team today then they put me through to the fraud department then they accepted it i’ve had a few emails but nothing to say about my order just want to know if I will get the contract 🙄 

[MI5]

Makes no sense these days @Kayla4 

Try calling again tomorrow to see if there are any updates or check with your bank to see if they take the money as that will only happen if accepted.

[Kayla4]

Ok thank you for your replies ☺️

[MI5]

Good luck @Kayla4