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Anonymous
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Credit Balance After Changing To Pay Monthly

Hi

 

I just bought a new Nokia Lumia at a O2 store yesterday and asked to keep my number. I was changed from a Pay As You Go to a Pay Monthly deal. But my question is what happens to the credit balance I had on my sim before the change?

 

Thanks

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Posts: 90,511
Topics: 539
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Registered: ‎04-04-2012

Re: Credit Balance After Changing To Pay Monthly

It should all be credited to your pay monthly account.
If it doesn't show as a credit in your My O2 give CS a call on 202 to chase it up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 73,142
Topics: 557
Solutions: 3,458
Registered: ‎04-01-2009

Re: Credit Balance After Changing To Pay Monthly

It should appear on your first monthly bilol and it should be automatic.