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Credit Balance After Changing To Pay Monthly

Anonymous
Not applicable

Hi

 

I just bought a new Nokia Lumia at a O2 store yesterday and asked to keep my number. I was changed from a Pay As You Go to a Pay Monthly deal. But my question is what happens to the credit balance I had on my sim before the change?

 

Thanks

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MI5
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It should all be credited to your pay monthly account.
If it doesn't show as a credit in your My O2 give CS a call on 202 to chase it up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It should all be credited to your pay monthly account.
If it doesn't show as a credit in your My O2 give CS a call on 202 to chase it up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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