Covid Discount call and text

[Alexw1]

I received a call from "O2", (or was it?) saying that they wanted to give me a discount because of Covid and received two texts while talking to them. First one was a warning about calls asking for codes, then another text with a 6 digit number to call. Phone died before I could finish conversation. How do I know this is genuine and is the 6 digit number safe to call.

Many thanks

[MI5 · Accepted solution]

@Alexw1 

It's not safe at all.

It's a scam.

You need to change your O2 password immeditely as the scammers have access to your account.

Block the number and do not follow any links.
Ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[Ying]

I just received the same call. The 1st time I hung up and he called back using the same number. At 2nd time he called back with a different number. For ref: 1st No.-02082240077; 2nd No.: 01278227004 (Bridgewater). If it is a real call from O2, I apologize to the staff who called. But it sounded more like a scam call to me.

[Bambino]

@Ying O2 is not offering any Covid discount. It's a scam.

Block the number and report it free to 7726.
Don’t give anyone any information over the phone on a cold call.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Ying]

Thank you! I've just done everything I can. 😊