Covid 19

[Covid19]

Hi guys, I’m wondering if it’s possible to have an extension or possible waiver for the time being?
I have lost my job due to covid 19 and the phone and internet is the only way for me to keep contact with the outside world and find out the relevant news and information surrounding what’s going on. I’m from Australia also and it’s the only way to keep in contact with my family back home through this horrible situation.
Please consider leaving the internet on while I don’t have access to pay it.

Thankyou in advance

[Cleoriff]

Hi @Covid19 

You need to follow this advice please

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[Covid19]

I have called this number numerous times and followed the prompts just to be continuously hung up on before even getting to speak to anybody. I have emailed the correct email to be told it’s not being used currently and to try live support. I have tried live support just to get a notification that live support is down. The only options I can find left is this thread or to write a letter to their address.

Thankyou tho

[Cleoriff]

@Covid19 

I know how frustrating it is but best of luck anyway. Stay safe (and patient)

[gmarkj]

If you have skype on your phone some have reported success calling the 0800 number above through that.

[Covid19]

I’ll download it now.

Thankyou