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Perfidium
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I've lived here for 4 years now and paying for a package that is unusable as there is 95% of the time no Data Available - when out of WIFI range, there are no O2 Hotspots, No 3G or 4G and sometimes unable to make a simple phone call, And texts can take ages to be sent or received with a message on Phone saying out of coverage - Really think it's about time things improved around here  Coverage Map show that I have good coverage for 2G but its poor and sometimes none - 3G and 4G do not exist for me in my town will have to change away from O2 soon

Rob

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adamtemp64
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have you also checked the status page for live updates ? https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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@PerfidiumIf you have been paying for a package that's unusable for 99% of the time, you should seriously consider changing networks. Get a few PAYG sims from other networks and see which one gives you the best coverage. You could also consider making a complaint if your service has deteriorated from when you first took out a contract http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
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Perfidium
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Been the same for all 4 years here with every O2 Phone I have had from O2 Nothing changes it - I have just been up Centre of town and it went and showed a single G -
1/2 way home 500 metres went to do a data check and it said I was not Connected ?
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adamtemp64
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If it has been the same for 4 years I would have changed networks (assuming they have coverage)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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@Perfidium wrote:
Been the same for all 4 years here with every O2 Phone I have had from O2 Nothing changes it - I have just been up Centre of town and it went and showed a single G -
1/2 way home 500 metres went to do a data check and it said I was not Connected ?

Then it's certainly time for a change @Perfidium. Your service is not fit for purpose. slight_frown

Veritas Numquam Perit

Girl in a jacket
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adamtemp64
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https://community.o2.co.uk/t5/Discussions-Feedback/Very-disgruntled-about-the-3g-4g-service-abroad/m... you were adviised before to swap networks

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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Your area might be on a schedule for an improvement either with additional masts or by reforming the 2g signal to 4g but unfortunately o2 don't publish any details of these network improvements.
They should all be complete by the end of 2017 though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Let me guess in Wales lol
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adamtemp64
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@Anonymous I doubt It 50 miles from London according to another thread https://community.o2.co.uk/t5/Discussions-Feedback/Very-disgruntled-about-the-3g-4g-service-abroad/m-p/933417#M76173

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 10 of 12
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