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Cost of text

robietay1045
Level 1: Joiner
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on ‎22-11-2024 19:01

on ‎22-11-2024 19:01

Why am I being charge for text messages when they are to free this has cost me over £20 pounds

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TallTrees
Level 52: Innovator
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on ‎22-11-2024 20:25

on ‎22-11-2024 20:25

Hi @robietay1045 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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Bambino
Level 86: Prestigious
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on ‎22-11-2024 20:53

on ‎22-11-2024 20:53

@robietay1045 Have you been sending photos or emojis by text? That may be the reason for the charges. If that's the case, see the guide below:

How to avoid accidental MMS sending

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎22-11-2024 21:14

on ‎22-11-2024 21:14

@robietay1045 

Only UK standard texts are included.

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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