Cost of monthly tariff

[Verenaethel]

I am on the lowest tariff but I would love to send you a photo of my Nokia phone.

it is held together by black tape and only used for text and very rare phone calls.

surely you can find me an even lower price, as I say it is such an antique phone it does nothing!

we have no O2 phone shops in the vicinity any longer and though I am content to carry on using the mobile I have I do request a reduction in monthly costs

i wish I could find a way to send you the photos I have taken so you can see what I am dealing with. 
thank you 

Verena Evans 

[MI5]

@Verenaethel 

Doubt O2 could care less what state your phone is.

Use uswitch to upgrade to a cheaper tariff.

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

Or switch to PAYG https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Guide: Migration & porting into O2 

[Bambino]

@Verenaethel The phone you're using is your choice. No one's forcing you to use it.

Try Uswitch for a better phone and tariff: Compare our best Mobile Phone Deals & Monthly Contracts 2024 - Uswitch

[MI5]

👍

[Oxonian]

If you want a new basic 'phone @Verenaethel, there are plenty of good deals available via the likes of Amazon and Argos. However, if you want to see and handle what you are buying, a visit to a large Tesco might be worth considering. I recently purchased a very basic handset for an elderly neighbour for twenty-odd quid and for texts and the occasional call, it works a treat. 👍   

[MI5]

Except they don't want a new phone.......