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Coronavirus lockdown and a faulty Huawei P30

jc05899
Level 1: Joiner
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I need help with my p30, had it 2 months today whilst charging my phone got super hot and a strange gas smell came from it, now the fingerprint scanner wont work it cant find any wifi networks and also displays no service! I have 2 kids cant go out and the stores are closed and I dont have another phone I can call o2 with! All I have is this pc but dont even have a headset 😞

 

Also I have tried a factory reset but its the same and cant connect now to log back into my google account as there is no service.

 

can someone help

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MI5
Level 94: Supreme
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@jc05899 

All I can suggest is live chat Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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