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Coronavirus affected income, unable to get hold of o2 on their customer service

Dannyc1711
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on ‎23-04-2020 11:03

on ‎23-04-2020 11:03

Hi I’ve lost my income due to the virus and need to speak to someone about my account however the phone lines send me in a loop unless I want to talk about fraud.
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MI5
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on ‎23-04-2020 11:04

on ‎23-04-2020 11:04

@Dannyc1711 

Contact payment management Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎23-04-2020 11:06

on ‎23-04-2020 11:06

@Dannyc1711 

Keep trying. If fraud is the only option then press that. They will deal with your call. All numbers to call are in this guide

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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Dannyc1711
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on ‎23-04-2020 11:08

on ‎23-04-2020 11:08

Thank you
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MI5
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on ‎23-04-2020 11:09

on ‎23-04-2020 11:09

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎23-04-2020 11:11

on ‎23-04-2020 11:11

Best of luck @Dannyc1711 

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RoseWillow
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on ‎23-04-2020 11:17

on ‎23-04-2020 11:17

I have the same problem, it says specifically on the 02 website to call 0800 9020217 to discuss payment issues 8am-8pm mon to fri but then wont let you through unless it's to report a stolen phone. 

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gmarkj
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on ‎23-04-2020 11:54

on ‎23-04-2020 11:54

There are other numbers in the links above @RoseWillow.
Try those and use any option you can to get through to someone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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