Corona virus

[Madds]

So due to me now being jobless because of the virus, I cannot afford this month to pay for my phone contract. What do I do?

[Bambino]

@Madds See this link: https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

[Cleoriff]

@Madds 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[Stiggy]

I recently lost my job and had a month wait until starting a new one and I spoke to them through the chat and they actually put my account on hold for a month and I still had full use of my phone until I could pay my bill

[MI5]

@Madds 

O2 have posted "If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress."

[pgn]

---

@Stiggy wrote:
I recently lost my job and had a month wait until starting a new one and I spoke to them through the chat and they actually put my account on hold for a month and I still had full use of my phone until I could pay my bill

---

That's encouraging, @Stiggy - hopefully others will find O2 to be as accommodating in the current climate of uncertainty. Thanks for sharing your positive experience. 👍

[jonsie]

---

@Stiggy wrote:
I recently lost my job and had a month wait until starting a new one and I spoke to them through the chat and they actually put my account on hold for a month and I still had full use of my phone until I could pay my bill

---

I hope this is a new guideline for advisers under the present state of the country.

[djbsuffolk]

That's good to hear O2 are taking a sympathetic approach - it's in their best interest to do this as they'll need to try and maintain their customer base as best as possible for when the crisis is over.