Cooling off period enquiry

[James52]

Hello,

I joined o2 around 7th August On a sim only deal for £10pcm and due to the poor signal in my area, decided to end my contract within the 14 day cooling off period. 

I received my ‘immediate disconnection request’ email on the 11th August which has now also led to me not being able to access myO2 to speak to an advisor. 

O2 are still trying to charge me for the monthly bill of £10, despite me ending within my cooling off period and not using any of my allowance.

I have cancelled the direct debit as no amount was due to be taken and I am now receiving emails saying I need to contact the team to pay the outstanding balance, which shouldn’t even exist. 

I know these forums are monitored, so can someone confirm my account was cancelled within the cooling off period as per my termination email and why I am still being charged for a full month of allowance that was never used within the first 14 days of my contract? 

Thanks 

[MI5]

@James52 

O2 do not monitor the forum at all. It is a community forum of customers.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[Oxonian]

I would be extremely careful @James52 if you have cancelled your direct debit. If O2 perceive that you owe them money, they can be quite ruthless.

Possible actions include trashing your credit score and selling the perceived debt to a Debt Collection Agency for recovery.    

[MI5]

Too late now, hence the need to communicate with O2 about it.

[pgn]

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@James52 wrote:

I know these forums are monitored,
 

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Interesting assertion, @James52,  corrected I trust by @MI5's exhortation above, and the encouragement to communicate with O2 directly. Good luck!

[MI5]

Not helped by the way customers are lead to believe this is customer services.

Something that needs to be changed, but won't be............

[Oxonian]

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@MI5 wrote:

Not helped by the way customers are lead to believe this is customer services.

Something that needs to be changed, but won't be............

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Even it's placing on the O2 schedule of social media links is misleading :-

[MI5]

Exactly my point.