Contracts

[BH]

Why are your contracts 3yrs and carphone wharehouse are only 2. And are cheaper.

[Cleoriff · Accepted solution]

@BH 

O2 give you a choice of contract length to suit individual needs. They are called custom plans

https://www.o2.co.uk/custom-plans 

You also only get Refresh tariffs with O2 direct.

[BH]

But why are they so much higher than other suppliers

[MI5]

Carphone warehouse don't have a network to maintain and are also paid commission from the main networks, which they pass on as discounts.

[liggerz87]

@MI5 carphone have an mvno network called id mobile

[MI5]

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@liggerz87 wrote:
@MI5carphone have an mvno network called id mobile

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Correct but as an MVNO they don't have to maintain it.

Same as Tesco or giffgaff don't maintain the O2 network.

[liggerz87]

True they only have to buy the customer service lol