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Contracts

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Anonymous
Not applicable

on ‎05-01-2018 08:26

on ‎05-01-2018 08:26

How do I switch from a monthly contract to pay as you go. I have one monthly payment left on my phone?

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MI5
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on ‎05-01-2018 08:32

on ‎05-01-2018 08:32

You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153076 Posts
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on ‎05-01-2018 08:32

on ‎05-01-2018 08:32

You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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In response to MI5
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on ‎05-01-2018 08:43

on ‎05-01-2018 08:43

Information on keeping your number here (Unless you want a new one)

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Veritas Numquam Perit

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎05-01-2018 08:46

on ‎05-01-2018 08:46

Customer service will do it automatically when they switch it to PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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