Contract

[Stuart13]

Tried to do a contract money has been taken but wasn’t accepted for it so I need my money back it’s not fair to take money then not give back if not accepted 

[Bambino · Accepted solution]

@Stuart13 This is not O2. This is a customer community.

If your contract has not been approved the money is just on hold and will be returned to you. Contact your bank and they can look into it for you.

You can also speak to the Payment Management Team on 0800 902 0217/0800 032 5302 or reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

https://www.o2.co.uk/help/account-and-billing/payment-support

[Enlli]

Marked pending by your bank. When it is not claimed the funds will be released back into your account.