Contract

[Majella]

Why has my contract come in stating a monthly bill of £26.34 when bill agreed in store is £18.34. £7.34 per month for 6 months plus £11.00 per month for my phone please help Regards Majella

[Bambino]

@Majella This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 902 0217 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
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Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
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Or you can call them on 0800 081 0255

[MI5 · Accepted solution]

@Majella 

If you're on a discounted tariff you will have a bolt on to reduce your bill. 

Your myo2 will always show the full amount but the discount will come off what you pay. 

Guide: Where is my discount or Extra Data?