Contract

[Lionroars75]

Why is my contract £13.12 a month now that my phone was paid off over a year ago I get texts 600 mins talktime and 500mb data yet pay as you go sim has all of the above with 1gb data for £10 a month where is the sense and still offered no upgrade deals after being a loyal customer for a number of years Joke!

[Cleoriff]

Hi @Lionroars75 

Did you give notice to cancel your contract? Guide: Cancelling Your Contract 

Unless you followed the advice in the guide it will continue rolling on a monthly basis.

Upgrades only happen if you ask for them

[MI5]

@Lionroars75 

You are free to change to any sim only deal or PAYG. 

Just choose the tariff you want and upgrade in your MyO2 or by calling customer service. 

There’s no need to upgrade to another phone if you don’t want to. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

[MI5]

Just to add, I was paying £18 a month for 1gb of data on an old contract which I recently upgraded to 5gb for £2 a month less.
The deals are out there if you look for them.

[Cleoriff]

They are, though it appears @Lionroars75 didn't do anything at all.

[MI5]

I read it that they wanted a cheaper tariff so giving advice based on that.

[Cleoriff]

I read that they didn't cancel their contract so was giving advice on that. No matter.

[MI5]

No, not at all.

[Cleoriff]

Splendid.

[MI5]

Maybe @Lionroars75 will let us know?