Solved: Contract

Anonymous · ‎03-12-2017

Guys u just charged me 15 quid for a phone call within the UK this month... on top of usual bill.. ur service started off awesome but lately im not impressed at all..
sorry-not-sorry

MI5 · ‎03-12-2017

What was the number you called?
Check here for excluded from allowance numbers.
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-12-2017

What was the number you called?
Check here for excluded from allowance numbers.
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎03-12-2017

It has to be one of the exclusions from normal allowances. What is the first 5 digits of the number.

This isn't customer service @Anonymous so call 202 if you think its a billing error.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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