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Anonymous
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Accepted Solution

Contract

I have a contract phone but it's in my ex partners name I've been paying it for 2 years just by ringing up now the contracts up I got another co tract in my own name so how do I stop being billed for the other one if that makes sense. Thanks
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Posts: 108,427
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Contract

Your ex needs to notify O2 to cancel the contract, or you can do it if you know the account security details?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 108,427
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Contract

Community guide to cancelling here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Contract

Hi

 

If your estranged from your ex and if you're not possibly in contact then the only other option is to notify your bank to stop the direct debits. O2 will then make contact with the account holder. 

 

Obviously this an extreme.  

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Posts: 81,140
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Registered: ‎04-01-2009

Re: Contract

You really need to get your ex to cancel the contract or at least make him aware you are stopping payments as he will have responsibility for the account. Hopefully you are still on good terms but as @MI5 says, if you know the security details customer service may let you cancel.

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Posts: 108,427
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Contract

Do it via live chat using your ex's name then follow up with a letter written "by" your ex (assuming you know the account security).....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)