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Contract

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Anonymous
Not applicable

on ‎24-01-2013 17:56

on ‎24-01-2013 17:56

When i signed up for this contract it said that i would be paying £16.50 a month, when in actual fact iam paying £26 a month. Why is this?

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adamtemp64
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on ‎27-01-2013 07:52

on ‎27-01-2013 07:52

the discount was applied from second bill and was double discount to cover for the first month.

 

You had to follow all the steps including moving the payg number over.

 

We saw a few that it did not happen for and a call to 202 resolved the issue

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perksie
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on ‎24-01-2013 17:58

on ‎24-01-2013 17:58

If you're looking at the price in MyO2 it may well not show the discount.

 

Have you seen the bill to be paid yet?

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MI5
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on ‎24-01-2013 18:20

on ‎24-01-2013 18:20

If it's your first bill you will pay extra for a portion of the month up to your normal bill date. Bolt ons can be charged extra and so can any calls made outside of your allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎25-01-2013 18:26

on ‎25-01-2013 18:26

I pay in total for a month about £30 out for it, and i dont go over my limits on the tariff. Ive had this contract now for 7-9 months about also.

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MI5
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on ‎25-01-2013 18:35

on ‎25-01-2013 18:35

You must be making calls and or sending MMS messages that are not included in your tariff. Check your bill breakdown in my O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-01-2013 18:51

on ‎25-01-2013 18:51

Aint got no extra charges with it.

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MI5
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on ‎25-01-2013 18:53

on ‎25-01-2013 18:53

Its probably going to be easier for you to call 202 and ask CS the reasons why then....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎26-01-2013 09:59

on ‎26-01-2013 09:59

Did you swap from payg to pay monthly using the special promotion? http://www.o2.co.uk/movetopaymonthly

 

If so ring o2 as above and ask why the discount was not applied.

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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on ‎26-01-2013 11:21

on ‎26-01-2013 11:21

Didn't they apply the discount after the customer has got their third bill?

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adamtemp64
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on ‎27-01-2013 07:52

on ‎27-01-2013 07:52

the discount was applied from second bill and was double discount to cover for the first month.

 

You had to follow all the steps including moving the payg number over.

 

We saw a few that it did not happen for and a call to 202 resolved the issue

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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