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Level 1: Joiner
Posts: 1
Registered: ‎28-08-2019

Contract

Why is my contract £13.12 a month now that my phone was paid off over a year ago I get texts 600 mins talktime and 500mb data yet pay as you go sim has all of the above with 1gb data for £10 a month where is the sense and still offered no upgrade deals after being a loyal customer for a number of years Joke!
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Posts: 89,613
Topics: 743
Registered: ‎14-01-2013

Re: Contract

[ Edited ]

Hi @Lionroars75 

Did you give notice to cancel your contract? Guide: Cancelling Your Contract 

Unless you followed the advice in the guide it will continue rolling on a monthly basis.

Upgrades only happen if you ask for them

*The Game Is On*

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Posts: 103,829
Topics: 552
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Registered: ‎04-04-2012

Re: Contract

@Lionroars75 

You are free to change to any sim only deal or PAYG. 

Just choose the tariff you want and upgrade in your MyO2 or by calling customer service. 

There’s no need to upgrade to another phone if you don’t want to. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 103,829
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Contract

Just to add, I was paying £18 a month for 1gb of data on an old contract which I recently upgraded to 5gb for £2 a month less.
The deals are out there if you look for them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,613
Topics: 743
Registered: ‎14-01-2013

Re: Contract

They are, though it appears @Lionroars75 didn't do anything at all.

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Posts: 103,829
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Contract

I read it that they wanted a cheaper tariff so giving advice based on that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,613
Topics: 743
Registered: ‎14-01-2013

Re: Contract

I read that they didn't cancel their contract so was giving advice on that. No matter. rolling eyes

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Posts: 103,829
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Contract

No, not at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,613
Topics: 743
Registered: ‎14-01-2013

Re: Contract

Splendid.

*The Game Is On*

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Highlighted
Posts: 103,829
Topics: 552
Solutions: 13,421
Registered: ‎04-04-2012

Re: Contract

Maybe @Lionroars75 will let us know?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)