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Krystian2
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Hello
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Cleoriff
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Hi @Krystian2 

Have you received the phone? If not you will get an email when it's dispatched and be able to track it here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you have the phone and it's not showing in My O2 then you need to speak to customer services and ask them to update your account Guide: How to find help & contact O2 

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Krystian2
Level 1: Joiner
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Few days ago I take contract. I have huawei p20 pro 35£ everymonth when I log in to my o2 I don't see nothing about contract. See is not available products. What I can do?
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Cleoriff
  • 122352 Posts
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  • 7457 Solutions
Registered:

Hi @Krystian2 

Have you received the phone? If not you will get an email when it's dispatched and be able to track it here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you have the phone and it's not showing in My O2 then you need to speak to customer services and ask them to update your account Guide: How to find help & contact O2 

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
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MI5
Level 94: Supreme
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Did you take the contract directly with O2 or with some other retailer such as Carphone warehouse?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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