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Level 1: Joiner
Posts: 2
Registered: ‎19-07-2019
Accepted Solution


Level 1: Joiner
Posts: 2
Registered: ‎19-07-2019

Re: Contract

Few days ago I take contract. I have huawei p20 pro 35£ everymonth when I log in to my o2 I don't see nothing about contract. See is not available products. What I can do?
Posts: 73,388
Topics: 688
Registered: ‎14-01-2013

Re: Contract

Hi @Krystian2 

Have you received the phone? If not you will get an email when it's dispatched and be able to track it here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you have the phone and it's not showing in My O2 then you need to speak to customer services and ask them to update your account Guide: How to find help & contact O2 

Hope that helps and welcome to the forum Welcome

*The Game Is On*

Posts: 88,581
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Contract

Did you take the contract directly with O2 or with some other retailer such as Carphone warehouse?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)