Solved: Re: Contract

Jaxh · ‎06-12-2018

Does anyone know if I can terminate my contract with O2 without charge due to the nature of network not working?

gmarkj · ‎06-12-2018

Nope.
Ts & Cs allow for outages as cannot provide a 100% service...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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gmarkj · ‎06-12-2018

Nope.
Ts & Cs allow for outages as cannot provide a 100% service...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Jaxh · ‎06-12-2018

I have just read though in cases where you have been without service for a long time then your entitled to terminate your contract without penalty. That's why I'm asking

Anonymous · ‎06-12-2018

Whilst 12 hours might seem a long time, I'm fairly certain that a long time refers to weeks and months without service. But you can always try!

Cleoriff · ‎06-12-2018

No you won't be able to terminate without notice,

Ask again if it's down for a month @Jaxh

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