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Kerry23
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Hello I have just swapped my sim over as my ex was using the phone, he is now threatening to go to the police and a solicitor for loss of earnings, the contract is in my name and I pay it. Can he do anything?
Message 1 of 22
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MI5
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@Kerry23 wrote:
I ordered a new sim and o2 activated the new one, he still has the handset however now I can use what I am paying for.

If you want to go further, report the phone stolen and o2 will block it so he'll have to buy a new phone as well as a new sim card tongue

https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 11 of 22
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Cleoriff
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@MI5 wrote:

@Kerry23 wrote:
I ordered a new sim and o2 activated the new one, he still has the handset however now I can use what I am paying for.

If you want to go further, report the phone stolen and o2 will block it so he'll have to buy a new phone as well as a new sim card tongue

https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...


That's exactly what I would do....serve him right....innocent

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Message 12 of 22
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MI5
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Indeed wink
and as you will be the only person who can unblock it too, you may find that you get it back so you can either use it or sell it to recoup some of your costs......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 22
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Kerry23
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Hahaha thanks, he got a shock when he couldnt use it, thats when the threats started today saying he was going to the police and seeing his solicitor for loss of earnings due to the phone going off 😊
Message 14 of 22
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MI5
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So what's he going to tell them?
A phone that isn't his, that he doesn't pay for, isn't working?
They'll just laugh at him..... tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 15 of 22
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jonsie
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Blocking the phone works for me....do it.   24 hour line on 202.

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Message 16 of 22
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MI5
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The online form from the help link might be preferable to calling from the same sim associated with the phone though.
You will be sent another new sim too as the one you have will also be blocked along with the phone.
You can ask for just the phone to be blocked but I wouldn't fully trust them to get that right!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 17 of 22
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Kerry23
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Ok thank you, been a huge help, and relief
Message 18 of 22
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MI5
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Best wishes Kerry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 19 of 22
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jonsie
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Yes good luck 😁

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Message 20 of 22
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