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Accepted Solution


Hi there my name is Thomas Dair and I am truly sorry for this and I hope you can help me my phone has been blocked for calling out and text I have payed most of my bill and I will be paying the rest on Thursday when I get payed I really need my phone to call the doctor and family and friends as some family members in a bad way and I am truly sorry for asking but would u be able to uplift the block for me so I can get in touch with people if anything happens am really scared and I can't use my phone please help I will pay on Thursday please.
Posts: 67,921
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: Contract


Unfortunately this is a customer community with no access to your account. You need to call them direct I'm afraid. 


Good luck but I doubt they will reconnect you  until your account is up to date. 

Level 27: Desk Jockey
Posts: 1,041
Registered: ‎02-07-2013

Re: Contract

Hi @Anonymous sadly this isn't O2 on the forum, we are all just other customers, however if you have a friend whose phone you could borrow then I would recommend giving O2 a call, explain your situation and they may be able to unblock your handset.

Otherwise your handset will be available for use up to 24 hours after the remaining balance has been paid off.
Posts: 86,623
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Contract

You could pick up a PAYG sim to use until your bill is fully paid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,425
Registered: ‎23-07-2014

Re: Contract

Hey @Anonymous, how are you doing, did everything go ok for you in the end with your phone?


Thanks for your replies @MI5, @PhoneChanger, @jonsie!

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Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Contract

Can't you nip in and see your family, with them I'll and all. Also, have you tried skype and such like
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