on 12-03-2021 00:23
on 12-03-2021 03:46
@MandyJ If you've upgraded your contract it will all be done at source. You should be able to see your upgrade on your MyO2 page: O2 | Accounts | Sign in | View bills , balances and emails in your My O2 account
You can use the sim you already have. You will be sent a new 5G sim with your new phone. If you're in a 5G area that's up and running you can swap your old sim for the new one. The guide below tells you how to do that.
Other guides for you to look at are here:
If there's anything you still don't understand, come back and ask again.
on 12-03-2021 09:38
If o2, you should have used the upgrade option as @Bambino mentions.
If you used someone else, it might have gone through as a new contract - not a problem, you'll just have to call o2 once the phone and sim arrive to move your number across.
This will mean you are only paying for one contract and not two.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 12-03-2021 21:30
on 12-03-2021 21:33
on 12-03-2021 21:56
It appears you may have taken out a new contract instead of upgrading @MandyJ
You'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 12-03-2021 22:02
Just ask O2 to migrate your old number to the new contract.
This will end your old contract immediately so you will only have to pay anything you owe on it.
If you're already out of contract, you'll just have your new one to pay for.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)