on 06-04-2020 14:29
@Stroke15716 Take a look on your MyO2 page
Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Best chance of getting through is 8 am
on 06-04-2020 15:06
Use the upgrade option in My O2 then scroll down to 'choose a sim deal'
on 06-04-2020 15:07
After the upgrade you use the same sim so no need to transfer number at all.