Contract signing page is not there

Frustratednow · ‎07-01-2025

Hi ordered a new phone today. When I get an email with a link to sign the contract the link is broken Customer services just send another email, 3 so far, the link is broken in each with Error 500. Any ideas?

MI5 · ‎07-01-2025

@Frustratednow

Try a different browser or use incognito mode.

Check there's no full stop or other character that could be confusing things at the end of the URL.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-01-2025

Use mobile data and switch off wifi

I always find links work better on the mobile phone

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Frustratednow · ‎07-01-2025

Thank you. Neither worked. Will phone again.

Frustratednow · ‎07-01-2025

Thanks. The same problem

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