Contract renewed as usual but then my data vanished

[Ben-the-Wimbled]

Hi,

I’ve had an iPhone SE2020 from O2 for about a year, on a pay monthly tariff. Last month I ran out of data so waited a few days until the new month started (last Sunday).

A day later I got a text from O2 saying that I’d used 80% of my new data allowance. I checked where the data had been used and about 16gb had gone on TikTok. Now, I enjoy TikTok and have been known to waste some time there but that amount of data in that short a time doesn’t sound right at all to me. 

Apart from being weird, it’s also left me short of data for the rest of the month - I’ve got 1.8gb for a month now. I’m away from home atm so I can’t just rely on my WiFi. 

I’ve tried to find a generic contact number for o2 because something strange has happened and I’d like to sort it out. Can anyone help put me in touch with them?

[Cleoriff · Accepted solution]

Hi @Ben-the-Wimbled 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

You can also contact them via social media

 you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.