cancel
Showing results for 
Search instead for 
Did you mean: 

Contract phone

Loulou89
Level 1: Joiner
  • 12 Posts
  • 9 Topics
  • 0 Solutions
Registered:

An ex of mine had a huawei phone which has about £400 left of the device to pay. He has been paying it but had took the phone to a cex place and I didn’t think you could do this as it’s still got contract owing. He now has a basic phone. I know I can’t report this as yes it’s in my name but they will see it as I have given it him so that’s no good. After the device payment gets cleared how do I stop paying for the airtime as I don’t want to carry on doing this? 

Message 1 of 4
127 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Loulou89 

 

Sorry to hear this... 

Once the device is paid off, then call customer services and ask them to terminate the airtime there and then... I have done this in the past and it is dead within an hour. 

 

Customer Services can be contacted on 202 or 0344 809 0202 

 

Good Luck....  And technically you could report it as stolen unless he can prove you gave it to him, but probably not worth the hassle and grief 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 3 of 4
122 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 106357 Posts
  • 790 Topics
  • 5483 Solutions
Registered:

@Loulou89  just cancel the contract Guide: Cancelling Your Contract 

*The Game Is On*

Girl in a jacket
Message 2 of 4
122 Views

madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Loulou89 

 

Sorry to hear this... 

Once the device is paid off, then call customer services and ask them to terminate the airtime there and then... I have done this in the past and it is dead within an hour. 

 

Customer Services can be contacted on 202 or 0344 809 0202 

 

Good Luck....  And technically you could report it as stolen unless he can prove you gave it to him, but probably not worth the hassle and grief 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 3 of 4
123 Views

Skyhawk1010
  • 148 Posts
  • 17 Topics
  • 2 Solutions
Registered:

That's awful. 

 

I'd be inclined to report it to the police as stolen,  get a crime ref then report it to CeX .

 

If you can establish that it is in fact your handset via the box or copy of your contact with the IMEI Number displayed there's a good chance you can get it back.

 

CeX will instantly apply a life ban to the culprit and may well instigate a prosecution for fraud.

 

They take reasonable measures such as needing ID and also 'CheckMend' test every phone offered to them, but even they can't guarantee the odd rogue one won't get through. 

 

Message 4 of 4
107 Views