Contract phone

[Deborah1]

I ordered my new upgrade but I ordered the wrong phone how do I cancel it

[O2Leyla · Accepted solution]

Hello Deborah, the best and quickest way to cancel and re upgrade is by contacting customer services on 202 and they will be able to process the cancellation for you.

Hope this helps.

[Cleoriff]

@Deborah1 

Or if it's too late to cancel you may have to return it under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Deborah1]

Thanks you for your help