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Contract payment

tobbler98
Level 1: Joiner
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‎24-02-2020 15:17

‎24-02-2020 15:17

Hi I had my payment come out today but it got refunded but it says I have paid and I'm really confused
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MI5
Level 94: Supreme
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‎24-02-2020 15:21

‎24-02-2020 15:21

@tobbler98 

You'll need to contact customer service as we cannot see accounts on here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎24-02-2020 15:22

‎24-02-2020 15:22

If it gets refunded then it usually means there were insufficient funds in your account. It will show you are in arrears when the system updates at midnight. Call 202 in the morning for clarity'

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
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‎25-02-2020 11:44

‎25-02-2020 11:44

Hey @tobbler98 did you find out what happened with your payment? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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