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Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎09-11-2018
Accepted Solution

Contract ending

My contract ends in December do I need to cancel my direct debit in my own bank

Posts: 80,696
Topics: 574
Solutions: 3,898
Registered: ‎04-01-2009

Re: Contract ending

Yes you will need to cancel the direct debit yourself which you can usually do by online banking.

However a word of caution, do not cancel the direct debit before you get a zero bill.

Cancelling the direct debit will not by itself end your contract. You need to call O2 and give 30 days notice so do that on your billing date this month.Read through this link.



Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Contract ending

Hi @Brookbirdman08, and welcome to our forum Wave


I hope the information @jonsie shared answered your question and will help you in December, but please let us know if you have any other questions. Additionally, if there's anything you feel O2 could improve on based on your experience, do let us know - I'd happily pass on your feedback slight smile

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