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Contract ending

Brookbirdman08
Level 1: Joiner
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My contract ends in December do I need to cancel my direct debit in my own bank

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jonsie
Level 94: Supreme
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Yes you will need to cancel the direct debit yourself which you can usually do by online banking.

However a word of caution, do not cancel the direct debit before you get a zero bill.

Cancelling the direct debit will not by itself end your contract. You need to call O2 and give 30 days notice so do that on your billing date this month.Read through this link.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

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jonsie
Level 94: Supreme
  • 85248 Posts
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Registered:

Yes you will need to cancel the direct debit yourself which you can usually do by online banking.

However a word of caution, do not cancel the direct debit before you get a zero bill.

Cancelling the direct debit will not by itself end your contract. You need to call O2 and give 30 days notice so do that on your billing date this month.Read through this link.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

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EmilieT
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Hi @Brookbirdman08, and welcome to our forum Wave

 

I hope the information @jonsie shared answered your question and will help you in December, but please let us know if you have any other questions. Additionally, if there's anything you feel O2 could improve on based on your experience, do let us know - I'd happily pass on your feedback slight_smile

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