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Contract ended, still get charged

Guid
Level 1: Joiner
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Hi, my contract ended since 21 November 2021. Yet I still get charged every month even though I opted out for an upgrade. When I cancelled the direct debit,  I received  a message for an unpaid bill. What do I do to resolve that issue?

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jonsie
Level 94: Supreme
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jonsie
Level 94: Supreme
  • 94116 Posts
  • 610 Topics
  • 7019 Solutions
Registered: