Contract ended now. How do I get a refund?

[Anonymous]

Had a 2 year contract which ended @ christmas. I ended/ cancelled it and now my bill shows a credit amount. I was told in O2 shop that there was a form I can fill in to get the money back. Does anyone have the link or can they point me in the right direction please.

[Anonymous]

You could try live chat under the support tab they can put the money back into your bank account that's what I did I didn't have to fill in any forms

[adamtemp64 · Accepted solution]

https://www.o2.co.uk/apps/help/help?qid=1&q1=34 is the online form to complete

[Anonymous]

Is that compulsory Adam as I didn't have to fill anything in?

[adamtemp64]

no but it is what the op wanted to know

but with all the live chat horror threads thought i would post the link, if it worked for you that is fine

[Anonymous]

Very true better safe than sorry I guess

[adamtemp64]

this from the t&c http://www.o2.co.uk/termsandconditions/mobile/previous-pay-monthly-mobile-agreement-(april2011-april... which I guess the op was under

8.5 If you end this Agreement and have a credit on your final bill, please go to www.o2.co.uk/finalbillrefund and we’ll arrange to have this refunded to you.

The link in the T&C just diverts to the form I linked to above

[Anonymous]

Ok thanks maybe they did it as a one off for me